Shipping and Delivery Policy
Effective Date: 20-June’24
At DREAM PRO Mattress, we aim to provide a smooth and efficient shipping and delivery experience for our customers. This policy outlines the terms and conditions for the shipping and delivery of our products.
1. Shipping Locations
1.1 Domestic Shipping
- We offer shipping within the United States, including Alaska and Hawaii.
1.2 International Shipping
- At this time, we do not offer international shipping. Please check back for updates on this policy.
2. Processing Time
2.1 Order Processing
- Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Rates and Estimates
3.1 Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout based on your delivery location and the weight and dimensions of your order.
3.2 Free Shipping
- We offer free standard shipping on all orders.
3.3 Expedited Shipping
- Expedited shipping options are available at an additional cost. Rates and delivery times will be provided at checkout.
4. Delivery Times
4.1 Standard Shipping
- Delivery typically takes 5-7 business days after the order has been processed and shipped.
4.2 Expedited Shipping
- Expedited shipping options such as 2-day and overnight delivery are available and will be delivered within the specified time frame after processing.
5. Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment using the tracking number provided.
6. Delivery Issues
6.1 Incorrect Address
- Please ensure that the shipping address is correct at the time of order. We are not responsible for orders delivered to an incorrect address provided by the customer.
6.2 Lost or Stolen Packages
- We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
6.3 Damaged Items
- If your order arrives damaged, please contact us immediately at [support@dreampro.in] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
7. Delivery Confirmation
- Upon delivery, please inspect the packaging of your item(s) when they arrive. If you notice any damage, please make note of it when signing for delivery. If your item(s) do arrive damaged, please contact us at [support@dreampro.in] within 48 hours to file a claim.
8. Contact Us
- If you have any questions or concerns regarding your shipment or delivery, please contact our customer support team at [support@dreampro.in] or call +91 95970 97779.