Cancellation Policy

Last Updated: 1 August 2026

At DreamPro, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped or dispatched.

Once an order has been shipped or handed over to our delivery partner, the order cannot be cancelled.

Submitting a cancellation request does not automatically guarantee cancellation. The request must be received and approved before the order is dispatched.

2. How to Cancel an Order

To request an order cancellation, please contact DreamPro customer support as soon as possible.

Please provide:

  • Your name

  • Order number

  • Registered mobile number or email address

  • Reason for cancellation

You can contact us at:

DreamPro
Email: [Support Email]
Phone/WhatsApp: [Support Number]

Our team will confirm whether the order is still eligible for cancellation.

3. Prepaid Order Cancellations

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment-processing procedures.

Once the refund has been initiated, the time required for the amount to appear in your account will depend on your bank, card issuer, UPI provider, or other payment service provider.

4. Cash on Delivery Orders

If Cash on Delivery (COD) is available, customers may request cancellation before the order is dispatched.

Repeated cancellation of COD orders, refusal to accept deliveries, or suspected misuse may result in DreamPro restricting COD availability for future orders, where permitted by applicable law.

5. Orders Already Shipped

Orders that have already been shipped or dispatched cannot normally be cancelled.

Please refer to our Return, Refund & Exchange Policy for information regarding damaged products and other eligible post-delivery issues.

6. Cancellation by DreamPro

DreamPro reserves the right to cancel an order where reasonably necessary, including situations involving:

  • Product unavailability or stock issues

  • Incorrect product or pricing information

  • Payment failure or payment verification issues

  • Incomplete or incorrect shipping information

  • Suspected fraudulent or unauthorized transactions

  • Delivery restrictions or inability to service the provided address

  • Technical errors affecting the order

  • Other circumstances preventing us from fulfilling the order

If DreamPro cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded to the original payment method.

7. Refund Processing

Where a refund is applicable following cancellation, DreamPro will initiate the refund through the relevant payment provider.

Refund processing times may vary depending on the payment method, bank, and payment provider.

Any payment transaction or refund processed through Razorpay may also be subject to Razorpay’s applicable processing procedures and timelines.

8. Changes to This Policy

DreamPro may update this Cancellation Policy from time to time to reflect changes in our operations, services, or applicable requirements.

The latest version of the policy will be published on our website along with the updated effective date.

9. Contact Us

For questions or assistance regarding order cancellation, please contact:

DreamPro
Email: contact@dreampro.in
Phone/WhatsApp: 97900 97499
Address: No.1, 198-A, Sengadu Thottam, Sangothipalayam, Sheeba Nagar, Kaniyur, Tamil Nadu 641659