Return, Refund & Exchange Policy

Last Updated: 1 August 2026

At DreamPro, we take care to ensure that products are packed and delivered in good condition. Please read this Return, Refund & Exchange Policy carefully before placing an order.

By purchasing a product from DreamPro, you agree to the terms outlined below.

1. Returns

DreamPro does not accept general returns for products that have been successfully delivered in good condition.

Products cannot be returned due to change of mind, personal preference, or after successful delivery unless otherwise required under applicable law.

2. Damaged Products

If you receive a product that is damaged at the time of delivery, you may request an exchange.

To be eligible for an exchange, please contact DreamPro within [24/48 hours] of receiving the product.

You may be required to provide:

  • Your order number

  • Photos or videos clearly showing the damaged product

  • Photos of the original packaging

  • Any other information reasonably required to verify the damage

We recommend recording an unboxing video when opening your package, as this may help us verify damage that occurred before or during delivery.

3. Exchange Eligibility

A damaged product may be eligible for exchange if:

  • The damage existed when the product was received;

  • The exchange request is submitted within the specified timeframe;

  • The product has not been used, altered, washed, repaired, or intentionally damaged;

  • The product is returned with its original packaging, accessories, labels, and other items supplied with it, where applicable; and

  • DreamPro is able to verify the damage based on the information provided.

DreamPro reserves the right to review exchange requests before approving them.

4. Exchange Process

Once your damaged-product exchange request has been reviewed and approved, we will provide instructions regarding the next steps.

Depending on the circumstances, the damaged product may need to be collected or returned before a replacement is dispatched.

After verification, DreamPro will arrange a replacement of the same product, subject to availability.

5. Replacement Product Unavailable

If the same product is unavailable or out of stock, DreamPro may offer an appropriate alternative, store credit, or refund, depending on the circumstances and applicable law.

If a refund is approved, it will generally be processed to the original payment method used for the order.

6. Refunds

DreamPro generally does not provide refunds for products successfully delivered in good condition.

Refunds may be considered where:

  • A replacement for an eligible damaged product cannot be provided;

  • An order is cancelled by DreamPro before delivery;

  • A payment is successfully charged but the corresponding order cannot be fulfilled; or

  • A refund is required under applicable law.

Approved refunds will be processed through the applicable payment method or payment provider.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

7. Non-Eligible Exchange Requests

An exchange may not be approved where:

  • The request is made after the applicable reporting period;

  • The product was damaged after delivery due to misuse, negligence, improper handling, or storage;

  • The product has been used, modified, repaired, washed, or altered;

  • The customer ordered the wrong product or changed their mind;

  • The issue is caused by normal wear and tear; or

  • Sufficient information cannot be provided to reasonably verify the reported damage.

These restrictions are subject to any rights that cannot be excluded under applicable consumer law.

8. Order Cancellation

Orders may only be cancelled before they are processed or shipped, where cancellation is available.

Once an order has been shipped, it may no longer be eligible for cancellation.

DreamPro also reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If DreamPro cancels a prepaid order, the applicable amount will be refunded.

9. Shipping Costs for Damaged Products

Where DreamPro approves an exchange because the product was damaged when received, DreamPro will arrange or cover reasonable return and replacement shipping costs as applicable.

Customers should not send products back without first contacting DreamPro and receiving return or exchange instructions.

10. How to Request an Exchange

To request an exchange for a damaged product, please contact us with your order details and evidence of the damage:

DreamPro
Email: [Support Email]
Phone/WhatsApp: [Support Number]

Please include your order number, description of the damage, and clear photos/videos of the product and packaging.

11. Policy Changes

DreamPro may update this Return, Refund & Exchange Policy periodically. Any updated version will be published on our website with a revised “Last Updated” date.

Changes will apply in accordance with applicable law.

12. Contact Us

If you have questions about an exchange, refund, cancellation, or damaged product, please contact:

DreamPro
Email: contact@dreampro.in
Phone: 97900 97499
Address: No.1, 198-A, Sengadu Thottam, Sangothipalayam, Sheeba Nagar, Kaniyur, Tamil Nadu 641659