Privacy Policy

Last Updated: 1 August 2026

At DreamPro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, make a payment, or otherwise interact with DreamPro.

By using the DreamPro website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use DreamPro, we may collect information that you provide directly to us, including:

  • Name

  • Mobile number

  • Email address

  • Billing address

  • Shipping or delivery address

  • Order and purchase details

  • Account information

  • Customer support communications

  • Information you provide while using our website or contacting us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, website activity, referring pages, and other usage information.

2. Checkout and Payment Information

DreamPro uses Razorpay Magic Checkout and related Razorpay services to facilitate checkout and payment processing.

When you place an order, certain information required to complete your transaction may be provided to or processed by Razorpay. This may include your name, contact details, billing information, shipping information, order details, payment-related information, and other information required to process or verify the transaction.

Sensitive payment credentials may be processed directly by Razorpay, banks, card networks, UPI providers, or other authorized payment service providers, as applicable.

DreamPro does not intentionally collect or store complete card numbers, CVV numbers, UPI PINs, or other payment authentication credentials that are handled securely by the relevant payment service provider.

Razorpay’s collection and processing of information is also subject to its own privacy policy, terms, and applicable payment-processing requirements.

3. How We Use Your Information

We may use the information we collect to:

  • Process and confirm your orders

  • Complete checkout and payment transactions

  • Deliver products to your specified address

  • Send order confirmations and delivery updates

  • Process returns, replacements, cancellations, and refunds

  • Provide customer support

  • Verify transactions and prevent fraud

  • Maintain and improve our website and services

  • Understand how customers use DreamPro

  • Manage customer accounts

  • Communicate important service-related information

  • Comply with applicable legal, tax, accounting, and regulatory requirements

  • Send promotional communications where permitted by applicable law and your communication preferences

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to operate DreamPro and fulfil your orders. These may include:

  • Razorpay and other payment-processing partners

  • Banks, card networks, UPI providers, and financial institutions involved in transactions

  • Shipping and courier companies

  • Logistics and fulfilment providers

  • Website hosting and technology providers

  • Analytics and performance service providers

  • Customer support providers

  • Professional advisers and service providers

  • Government, regulatory, or law-enforcement authorities where disclosure is legally required

We may provide these parties with information necessary for them to perform their respective services.

5. Razorpay Magic Checkout

DreamPro uses Razorpay Magic Checkout to provide customers with a streamlined checkout experience.

Depending on the features enabled and your interaction with the checkout service, Razorpay may process information required for checkout, payment, fraud prevention, order processing, and related functionality.

Razorpay operates its services according to its own privacy practices and terms. We encourage customers to review Razorpay’s applicable privacy documentation to understand how Razorpay processes personal information.

6. Shipping and Delivery

To deliver physical products purchased from DreamPro, we may share necessary customer information with courier, logistics, and fulfilment partners.

This information may include your name, mobile number, delivery address, order details, and other information reasonably necessary to complete delivery, provide tracking, or resolve delivery-related issues.

7. Cookies and Similar Technologies

DreamPro may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, improve website performance, understand usage, prevent fraud, and provide relevant functionality.

Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own policies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

8. Analytics and Website Usage

We may use analytics technologies to understand how visitors interact with DreamPro.

Information collected through these services may include pages visited, approximate location derived from technical information, device type, browser information, referring pages, time spent on the website, and interactions with website features.

We use this information to improve website performance, usability, products, and customer experience.

9. Marketing Communications

Where permitted by applicable law, DreamPro may use your contact information to send information about products, offers, promotions, or updates.

You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the communication, where available.

You may continue to receive transactional communications relating to orders, payments, deliveries, refunds, account security, or other essential services.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their account credentials and devices.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access to or correction of certain personal information.

Where applicable, you may also request deletion of personal information or withdrawal of consent for certain processing activities, subject to legal, contractual, fraud-prevention, accounting, and transaction-record requirements.

To submit a privacy-related request, please contact DreamPro using the contact details provided below.

13. Children’s Privacy

DreamPro is not intended to knowingly collect personal information from children who are not legally permitted to independently use or purchase through our services.

If we become aware that personal information has been collected from a child in circumstances where parental or guardian consent is legally required, we may take appropriate steps to remove or otherwise handle that information in accordance with applicable law.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

DreamPro does not control the privacy practices of independent third parties. Your interactions with those services may be governed by their respective privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Business Transfers

If DreamPro undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

16. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, governmental requests, or other legal processes.

We may also process or disclose information where reasonably necessary to protect DreamPro, our customers, our rights, prevent fraud or abuse, or enforce our agreements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, third-party services, or applicable legal requirements.

When we make changes, the revised Privacy Policy will be published on this page and the “Last Updated” date will be updated accordingly.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

DreamPro
Email: contact@dreampro.in
Address: No.1, 198-A, Sengadu Thottam, Sangothipalayam, Sheeba Nagar, Kaniyur, Tamil Nadu 641659
Phone: 97900 97499

For payment-related matters involving Razorpay services, additional privacy terms and practices of Razorpay may also apply.