Shipping policy

Shipping Policy

Last Updated: September 17, 2026

Thank you for shopping with DreamPro. We are committed to delivering your order safely and on time. Please read the following shipping policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are processed within [1–3 business days] after payment is successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

  • During sales, promotions, holidays, or other high-demand periods, processing may take slightly longer.

2. Shipping & Delivery

We currently ship orders to [India /  worldwide].

Estimated delivery times are:

  • Standard Shipping: [3–7 business days]

  • Express Shipping: [1–3 business days, if available]

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order value, package size, and selected shipping method.

Free Shipping: Orders above ₹2999 may qualify for free standard shipping.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, we will provide tracking information through [email /  WhatsApp], where tracking is available.

You can use the tracking information provided to check the current status of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, DreamPro is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Transportation or courier disruptions

  • Strikes or operational issues

  • Public holidays

  • Incorrect or incomplete delivery information

  • Events beyond our control

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

6. Incorrect Address

Please make sure that your shipping address and contact information are correct before placing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional shipping charges may apply for re-delivery.

DreamPro cannot guarantee that an address can be changed after an order has been shipped.

7. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may make additional delivery attempts or return the package to us.

If an order is returned to DreamPro due to an incorrect address or repeated failed delivery attempts, the customer may be responsible for applicable re-shipping charges.

8. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take photographs of the package and the damaged contents.

  2. Keep the original packaging and shipping materials.

  3. Contact DreamPro within [24/48 hours] of delivery.

  4. Provide your order number and photographs so we can investigate the issue.

We will review the matter and provide an appropriate resolution in accordance with our return and refund policy.

9. Missing or Lost Shipments

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may need to contact the courier to investigate the shipment. Please allow reasonable time for the investigation before a replacement or refund can be considered.

10. International Shipping

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless specifically stated at checkout.

DreamPro is not responsible for delays caused by customs clearance.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

DreamPro
Email: [support@yourdomain.com]
Phone/WhatsApp: [Your Contact Number]
Website: [www.yourdomain.com]

When contacting us about an order, please include your order number so that we can assist you more quickly.

By placing an order on the Dream Pro website, you acknowledge and agree to the terms outlined in this Shipping Policy.